WARNING: This product contains nicotine. Nicotine is an addictive chemical.

GREEN SMOKE® e-vapor

Dear Loyal Green Smoke® Customers,

Our focus has been to manufacture e-cigarette products that provide a quality vaping experience. Our commitment to providing innovative vapor products to adult smokers and vapers has been the core of our business. We are thankful for your support and loyalty.

On December 7th, 2018, our parent company Altria Group, Inc. announced that Nu Mark will discontinue production and sale of all Green Smoke® e-vapor products. This action is in addition to the discontinuation we already announced. As of December 19th, 2018, Green Smoke® products are no longer available for purchase online and will be available at existing retail locations while supplies last.

We recognize that this announcement will raise a number of questions from our loyal customers. The Frequently Asked Questions listed below attempt to address what we anticipate being the most commonly posed questions. If you have additional questions that are not addressed below, please call 1-888-224-1345 or email us at service@GreenSmoke.com

Thank You,

The Green Smoke® Team


FAQs

As of December 19th, 2018, Green Smoke® products are no longer available for purchase online and will be available at existing retail locations while supplies last.
Products will be available while supplies last at existing retail locations.
Green Smoke® e-vapor will continue to comply with its Privacy Policy. View our Privacy Policy here.
We recognize that discontinuing these products will disappoint our customers. This decision is based upon the current and expected financial performance of these products, coupled with regulatory restrictions that burden Altria’s ability to quickly improve these products.
Autoship orders that are scheduled to process after December 18th, 2018 will not ship and will be canceled.
Your reward points will be available for redemption on all orders placed online until 11:59:59 PM ET December 18th, 2018.

If you have additional questions, please call us at 1-888-224-1345


Returns/ Refunds

Please call 1-888-224-1345 to speak to a Green Smoke® customer care representative.


Additional Info

Product Info

Please dispose of Green Smoke® e-vapor devices, cartridges, batteries and chargers responsibly. The Green Smoke® e-vapor device includes a lithium-ion rechargeable battery. When discarded, it must be recycled properly in accordance with state or local requirements.

Ingredient Info

Green Smoke® e-vapor products contain tobacco-derived nicotine, propylene glycol, and flavors. The Menthol Ice® flavor blend also includes menthol.

Health Information

Health Warnings

Green Smoke® e vapor health warnings:

WARNING: This product contains nicotine which is a highly addictive substance. It is intended for use by existing smokers above legal age only. Do not use this product to treat any medical condition or habit. Do not use if pregnant, breast-feeding or suffer from any medical condition. Stop use if you show any sensitivity to this product.

CA Proposition 65: This product can expose you to chemicals including glycidol, which is known to the State of California to cause cancer, and nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.

Other Health Information
  • The U.S. Food and Drug Administration hasn’t determined that any tobacco product presents less risk compared to any other tobacco product.
  • For tobacco consumers concerned about the health effects from using tobacco products, the best thing to do is to quit.
  • For consumers who decide to quit, Nu Mark supports QuitAssist®, an information resource that provides consumers who have decided to quit with cessation information from public health authorities.
  • WARNING:

    To reduce the risk of injury:

  • If your product appears to be leaking, do not use it. If the liquid comes in contact with the skin or eyes, wash with large amounts of water and seek medical advice.
  • Your Green Smoke® product contains no user-serviceable parts. Do not attempt to open, service or repair the product, doing so may cause electric shock, thermal burns or fire.
  • Do not use, store or charge the product on, in or near heat sources such as radiators, stoves, hot appliances or fires. High temperature may cause battery fluid leakage, thermal burns, battery explosion, melting or fire.
  • Use only the Green Smoke® USB charger and other accessories when charging this product. Use only Green Smoke® flavored cartridges with this product.
  • Green Smoke® cartridges should only be used with Green Smoke® batteries.
  • WARNING:

    To reduce the risk of injury, do not use this product if it:

  • becomes wet or immersed in any liquid.
  • appears damaged or broken.
  • has been exposed to excessive heat.
  • is operating in an erratic manner.
  • is unusually hot to the touch.
  • WARNING:

    To reduce risk of choking or poisoning:

  • Do not use this product if the anti-tamper seal appears to have been broken.
  • Keep this product out of the reach of children.
  • Dispose of this product properly. Refer to the Disposal Instructions for further details.
  • In the event a flavored cartridge or any other product or accessory is ingested, call a Poison Control Center immediately and do not induce vomiting.
  • FCC Statement:

    NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

    Operation is subject to the following two conditions: 1) This device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation.

    These limits are designed to provide reasonable protection against harmful interference in a residential installation.

    This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference would not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception (a) when charging, which can be determined by disconnecting and then reconnecting the device to the charging source, or (b) when in use, which can be determined by drawing on and ceasing to draw on the device, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antennae.
  • Increase the separation between the equipment and receiver.
  • If the equipment is connected to the charger, then connect the equipment into an outlet on the circuit different from that to which the receiver is connected.
  • Cease to use (i.e., cease drawing on) the device. Changes or modifications not expressly approved by Nu Mark LLC could void the user's authority to operate the equipment.

  • For more details regarding Green Smoke® product warnings and instructions, you can reference the product information guide insert located in your Green Smoke® e-vapor kit packaging or download the product information guide below.

    Download the Green Smoke® Product Information Guide (PDF)

    Customer Care

    If you have additional questions, please call us at 1-888-224-1345 or email us at service@greensmoke.com


    Privacy Policy

    Effective Date: January 1, 2015

    Nu Mark LLC operates greensmoke.com. We at Nu Mark LLC (hereafter referred to as "Green Smoke® e-vapor") respect your concerns about privacy. This Online Privacy Notice applies to personal information we collect on this website (the "Site").

    This Online Privacy Notice describes the types of personal information we collect on the Site, how we may use the information, with whom we may share it and the choices available to you regarding our use of the information. We also describe the measures we take to safeguard the information and tell you how to contact us about our privacy practices.

    Information We Collect

    We may obtain certain personal information (such as name and other contact details) when you choose to provide them through our Site. The types of personal information we may collect include:

  • Contact information, such as your name, postal address, e-mail address and telephone number.
  • date of birth.
  • username and password.
  • personal information in content you provide on our Site (such as text you submit in a chat window on the Site).
  • payment information, such as payment card details.

  • In addition, when you visit our Site, your browser will automatically provide certain information to us. The information we collect in this manner includes IP address, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our site, dates and times of website visits, and other technical information.

    We may also collect certain information by automated means, such as cookies and web beacons. A "cookie" is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon," also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. Through these automated collection methods, we obtain "clickstream data," which is a log of content on which a visitor clicks while browsing a website. As the visitor clicks through the website, a record of the action may be collected and stored. If you wish to disable the storage of cookies on your computer, you may do so using the settings on your browser or device. Please note, however, that without cookies you may not be able to use all of the features of our Site. For more information on deleting or controlling cookies, visit www.aboutcookies.org.

    If you engage with us via third-party social networking services (such as Facebook), we may receive information you have made available to those services, including the geographic location of your mobile device and other information about you (such as name, email address, gender, locale, time zone, languages, social media profile URL, personal website URL, biographical information, birthday, photo, list of devices, education history, work history, hometown, interests, current city, political views, favorite athlete and teams, relationship status and information, religion, name of significant other, and certain security settings information) and your contacts on those services. You should make sure you understand the information your third-party social networking services may make available to our Site. We may use and disclose the personal information we receive through third-party social networking services as described in this Online Privacy Notice.

    How We Use The Information We Collect

    We may use the information we obtain through the Site to:

  • create and manage your account.
  • conduct the transaction you request.
  • offer and provide products and services to you.
  • communicate with you about our products and services (including via social media).
  • administer your participation in special events, programs, surveys, contests, sweepstakes, and other offers or promotions (if you have not opted out of receiving such information).
  • display content on our Site, such as stories, product reviews and photos.
  • respond to and communicate with you about your requests, questions and comments.
  • process claims we receive in connection with our products and services.
  • operate, evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales, marketing and advertising; analyzing and enhancing our products, services and Site; and performing accounting, auditing, billing, reconciliation and collection activities).
  • perform data analyses and other processing (including market and consumer research, trend analysis, financial analysis, anonymization, encryption or tokenization of personal information).
  • protect against, identify and prevent fraud and other criminal activity, claims; and other liabilities.
  • comply with and enforce applicable legal requirements, relevant industry standards and our policies.

  • In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as (i) customizing our users' visits to our Site, (ii) delivering content (including advertising) tailored to our users' interests and the manner in which our users browse our Site, and (iii) managing our business. We also use this information to help diagnose technical and service problems, administer our Site, identify users of our Site, and gather demographic information about our users. We use clickstream data to determine how much time users spend on web pages of our Site, how users navigate through our Site, and how we may tailor our Site to better meet the needs of our users.

    We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

    Online Tracking

    We may use third-party web analytics services on our Site, such as those of Google Analytics. The analytics providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the Site. The information collected through these means (including IP address) is disclosed to these analytics providers, who use the information to evaluate use of the Site. To learn more about Google Analytics and how to opt out, please visit www.google.com/analytics/learn/privacy.html.

    Our Site is not designed to respond to "do not track" signals received from browsers.

    On the Site, we may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests.

    You may see certain ads on other websites based on your visits to our Site because we participate in advertising networks administered by third-party vendors. Ad networks allow us to target our messaging to users considering demographic data, users' inferred interests and browsing context. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs and web beacons. The networks use this information to show you advertisements that are tailored to your individual interests. The information our ad network vendors collect includes information about your visits to websites that participate in the vendors' advertising networks, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Site and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts. To learn more about how to opt out of ad network interest-based advertising, click here.

    Information We Share

    We do not sell or otherwise share personal information about you, except as described in this Online Privacy Notice. When you post a product review on our Site, we may publish your name on the Site with your review or repost your name and review on other websites. We share the personal information we obtain with third parties who perform services on our behalf. These third parties may include mail houses and payment processors that process and fulfill your orders. These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. We also may share the personal information we obtain with marketing affiliates and service providers who help us market our products to consumers and drive traffic to our Site or provide other marketing or related services. In addition, we may share personal information with our corporate affiliates, who may use the information on our behalf or for their own purposes.

    We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, (iii) for the purpose of or in connection with legal proceedings, or otherwise for the purpose of establishing, exercising or defending our legal rights, or (iv) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

    Direct Marketing

    From time to time, Green Smoke® e-vapor, our affiliates and third party marketing partners of Green Smoke® e-vapor and our affiliates may send information to you regarding products and services, upcoming promotions and other information that may be of interest to you, using the contact details that you provide to us.

    You may unsubscribe from our promotional email list at any time by clicking on the unsubscribe link included in every promotional email we send. You may also unsubscribe by logging into your customer account and selecting the option provided to edit subscriptions from within the account settings, or by contacting us at the address listed in the How To Contact Us section.

    After you unsubscribe, we will not send you further promotional emails. We may continue, however, to email you as reasonably necessary in connection with the administration of your account.

    Your Options

    We offer you certain choices about how we communicate with you and what information we collect from you. To update your preferences, ask us to remove your information from our mailing lists or submit a request, please contact us as specified in the How To Contact Us section of this Online Privacy Notice.

    Notice to California Residents

    Subject to certain limits under California Civil Code § 1798.83, California residents may ask us to provide them with (i) a list of certain categories of personal information that we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, and (ii) the identity of those third parties. To make this request, California residents may contact us as specified in the How to Contact Us section below.

    Access, Correction and Deletion

    Subject to applicable law, you may have the right to (i) access certain personal information we maintain about you and obtain a copy of that information, (ii) update or correct inaccuracies in that information, (iii) object to our use of your personal information where it is likely to cause damage or distress and (iv) delete your personal information from our database. To exercise these rights, please contact us as indicated in the How To Contact Us section of this Online Privacy Notice. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information. Subject to applicable law, a charge may apply before we provide a copy to you of any of your personal information that we maintain.

    Links To Other Websites

    Our Site may contain links to other websites for your convenience and information. These websites may be operated by companies not affiliated with Green Smoke® e-vapor. Linked websites may have their own privacy policies or notices, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with Green Smoke® e-vapor, any use of those websites, or the privacy practices of those websites.

    Data Transfers

    For the purpose of operating our business, including to fulfill orders you place with us, we may transfer the personal information we collect about you to countries other than the country in which the information originally was collected in accordance with the provisions of this Online Privacy Notice. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this Online Privacy Notice and in accordance with applicable law.

    This may include transferring your personal information to jurisdictions outside the European Economic Area ("EEA"), including the United States. We may use facilities in countries outside the EEA to carry out specific operations involving your personal information (e.g., IT and hosting services). Where your personal information is collected in the EEA and we then transfer it outside the EEA, we will strive to ensure that an adequate level of protection is in place to protect your personal information.

    How We Protect Personal Information

    We maintain appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

    Updates To Our Online Privacy Notice

    This Online Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a notice on our Site to notify you of any significant changes to our Online Privacy Notice and indicate at the top of the notice when it was most recently updated.

    How To Contact Us

    If you have any questions about this Online Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us by e-mail at privacy@greensmoke.com or write to us at:

    Nu Mark LLC
    6603 W. Broad Street
    Richmond, VA 23230