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Meet John

Meet John

Customer Care Spotlight: “I"m not a Robot”


The Mystery of the Little Orange Live Chat Window

For anyone who hasn’t ever noticed, there’s a little orange chat box that can be found on nearly every page of the Green Smoke® website, displaying those six fabulous little words, “How can we help you today?”

As a chat operator, it never fails to amaze me the variety of different responses that this innocent little sentence can invite.


chat-window

Some popular ways my chats will begin:

  • “Hello?”
  • “How do you check out?”
  • “...”
  • “Promo Code???”
  • “Just wanted to say hi!!!! I love Green Smoke!!!!!!”
  • And of course, my all time favorite,
  • “Are you a robot?”

chat-window

If someone has never tested out the Green Smoke® Chat feature, they should know that when they type in the little orange box at the corner of the screen, they’re given a chance to chat with an actual living and breathing Green Smoke® Customer Care Specialist.

I look forward to my dozens of chats every day, on which I can assist customers with literally every topic; from inquiries about our Recycling Program, to customers wondering how to use their reward points.

I hear from new customers wanting to customize their very first e-cig kit. I love starting my day, never knowing what to expect.

Sometimes I’ll help a customer with a battery replacement, and she’ll tell me how much I cheered her up that day. Or, I might answer a simple question about a promo code, when the customer will suddenly realize that he’s chatted with me before, and he’s got a new story for me this time.

Green Smoke® Chat offers adult vapers an easy and efficient way to ask questions, and receive the help they need — exactly as if they were calling in by phone. Whether they wish to place an order, exchange an item, or get their initial introduction to the wonderful world of Green Smoke® E-Vapor, everything can be taken care of by our team of chat operators.


So if you haven’t yet tried the Green Smoke® Live Chat feature, I invite you to give it a try! Even if you just want to say, “Hello!” Because, as always, I"m going to say:

“This is John, and I’m happy to assist you today!”

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