WARNING: This product contains nicotine which is a highly addictive substance. It is intended for use by existing smokers above legal age only. Do not use this product to treat any medical condition or habit. Do not use if pregnant, breast-feeding or suffer from any medical condition. Stop use if you show any sensitivity to this product.
Customer Care Spotlight: “I"m not a Robot”
For anyone who hasn’t ever noticed, there’s a little orange chat box that can be found on nearly every page of the Green Smoke® website, displaying those six fabulous little words, “How can we help you today?”
As a chat operator, it never fails to amaze me the variety of different responses that this innocent little sentence can invite.
Some popular ways my chats will begin:
If someone has never tested out the Green Smoke® Chat feature, they should know that when they type in the little orange box at the corner of the screen, they’re given a chance to chat with an actual living and breathing Green Smoke® Customer Care Specialist.
I look forward to my dozens of chats every day, on which I can assist customers with literally every topic; from inquiries about our Recycling Program, to customers wondering how to use their reward points.
I hear from new customers wanting to customize their very first e-cig kit. I love starting my day, never knowing what to expect.
Sometimes I’ll help a customer with a battery replacement, and she’ll tell me how much I cheered her up that day. Or, I might answer a simple question about a promo code, when the customer will suddenly realize that he’s chatted with me before, and he’s got a new story for me this time.
Green Smoke® Chat offers adult vapers an easy and efficient way to ask questions, and receive the help they need — exactly as if they were calling in by phone. Whether they wish to place an order, exchange an item, or get their initial introduction to the wonderful world of Green Smoke® E-Vapor, everything can be taken care of by our team of chat operators.
So if you haven’t yet tried the Green Smoke® Live Chat feature, I invite you to give it a try! Even if you just want to say, “Hello!” Because, as always, I"m going to say:
“This is John, and I’m happy to assist you today!”
We’re so confident you’ll love our products, we back vaping kits with a 30-day guarantee.*
Free domestic shipping on almost all orders — even on returns or replacement orders.*
We back our batteries all the way with battery replacements within one year of purchase.*
We're always looking for ways to improve in order to give you the best service and experience from our products.
Use promo code
for 15% off* a future order.
*Limited to one use per customer. May not be combined with any other offer or discount.
Green Smoke® E-Vapor will be applying a 20% discount to all orders shipping to Pennsylvania for the rest of the month of November. This discount will be automatically applied and will be combined with any relevant promotions.