Meet Our Team
How Did We Start?
Our company was founded in Miami, by a husband and wife team. When they saw what was being offered to consumers by the e-vapor industry, they wanted to build something different and better.
They wanted to build an e-vapor brand that was personable, friendly, and honest. They envisioned a company with all-American, old-time values. Most importantly, they wanted their customers to be the brand's number one priority.
They dreamed of an e-vapor brand that would focus on building real connections with real people.
In 2014 the Green Smoke® brand was acquired by Nu Mark LLC, an Altria innovation company.
What’s Our Goal?
Our first and foremost goal is to provide a consistent vaping experience. Beyond that, we want to have meaningful connections with our customers, and we place Customer Care at the heart of that experience.
The StellaService award recognizes retailers for best-in-class customer service across phone, email, chat, shipping and returns. Green Smoke® e-vapor is a 2015 StellaService Elite Award winner in the chat category. Under 50 companies qualified for a 2015 StellaService Elite Award, highlighting the rigorous requirements for inclusion.
Customer Service core values:
- ✓ Give 100% effort every day.
- ✓ Build customer confidence in our product.
- ✓ Ensure excellent service in customer interactions.
- ✓ Act responsibly and with integrity.
- ✓ Be friendly and caring to all.
- ✓ Build a positive team environment.
- ✓ Innovate for the best performance.
- ✓ Encourage feedback for constant improvement.