WARNING: This product contains nicotine which is a highly addictive substance. It is intended for use by existing smokers above legal age only. Do not use this product to treat any medical condition or habit. Do not use if pregnant, breast-feeding or suffer from any medical condition. Stop use if you show any sensitivity to this product.

Frequently Asked Questions

Basics

Green Smoke® electronic cigarettes, come in a two‑part e‑cig design. They consist of a rechargeable battery and a replaceable cartridge. The cartridges are available in a variety of flavor blends and nicotine levels.
To use a Green Smoke® e‑cigarette, remove your FlavorMax® cartridge from the foil packaging and twist the cartridge gently onto your Green Smoke® battery.

The US Food and Drug Administration has not determined that any tobacco product, including any e‑vapor product, presents less risk compared to any other tobacco product.

Green Smoke® Health Warnings:

This product contains nicotine which is a highly addictive substance. It is intended for use by existing smokers above legal age only. Do not use this product to treat any medical condition or habit. Do not use if pregnant, breast-feeding or suffer from any medical condition. Stop use if you show any sensitivity to this product.

CA Proposition 65 - WARNING: This product can expose you to chemicals including glycidol, which is known to the State of California to cause cancer, and nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.

If you are concerned about the health effects from using a tobacco product, the best thing is to quit. If you decide to quit, Nu Mark LLC supports Quit Assist®. This is an information resource from public health authorities that provides cessation information to help consumers who have decided to quit.

Cartridges

Our cartridges, made with FlavorMax® technology, hold the e‑vapor liquid and a unit that vaporizes the liquid into vapor. Our FlavorMax® cartridges provide consistent flavor, taste, and vapor.
FlavorMax® is a technology that creates consistent flavor, taste, and vapor. FlavorMax® technology is used in each Green Smoke® flavor blend including Classic, Menthol Ice®, Signature Red, and Smooth Cream®.
Green Smoke® E‑Vapor products contain tobacco-derived nicotine, glycerol, propylene glycol, and flavors. The Menthol Ice® cartridge also includes menthol.

Green Smoke® cartridges come in four flavor blends: Classic, Signature Red, Menthol Ice® and Smooth Cream®.

Smooth Cream® is not available in certain states.

Classic is a simple and straightforward tobacco blend with a smooth, full‑bodied taste. Signature Red is a traditional tobacco blend with a bold, robust, and woody flavor.

We offer a variety of nicotine levels:

  • 2.4% NBW*
  • 1.8% NBW*
  • 1.2% NBW*

*Nicotine by weight at time of manufacturing.

We have a cartridge recycling program**. Here’s how it works:

  1. Save batches of 80 used cartridges.
  2. Contact Customer Care to arrange for a free return‑shipping label.
  3. Mail used cartridges back, in batches of 80, and receive 26 reward points**.
  4. Points can be used for future purchases on our website.

**Terms and conditions apply. Offer void where prohibited.

Batteries

No, you do not need to turn the battery on and off. The Green Smoke® e‑cigarette has a built‑in sensor that is activated when you inhale, and turned off when you stop.
Our batteries come partially charged, and ready to be used right out of the box, but we recommend charging fully before use.
Our long battery charges in about 3.5 hours. The short battery takes less time to charge. Please note that, over time, all lithium ion batteries lose some of their charging capacity.
We don’t advise leaving your battery in the charger overnight.
  • Recharge when your battery starts to blink.
  • Remove your battery from the charger when it’s fully charged. When the LED light on the tip of the battery is glowing, the battery is charging. When the tip stops glowing, the battery is completely charged. It takes approximately 3.5 hours to charge a long battery.

Chargers

The USB Rapid Charger measures less than 1.5 inches long and less than 1 inch wide (31 mm x 18 mm). To charge your battery, twist the battery into the USB Rapid Charger and plug into any USB port, Green Smoke® wall adapter, or Green Smoke® car adapter. When the LED light on the tip of the battery is glowing, the battery is charging. When the tip stops glowing, the battery is completely charged. Long batteries will charge in approximately 3.5 hours

Orders

We accept all major credit cards including MasterCard, Visa, Discover, and American Express.
We cannot guarantee that your order can be cancelled or changed. Please contact our Customer Care team.
Please contact our Customer Care team immediately, and we’ll try to rectify the situation.

Shipping

Orders are shipped Monday-Thursday, 8:00 AM - 2:00 PM, and Fridays, 8:00 AM - 12:00 Noon, Eastern Standard Time (EST).

These estimates are provided by our shipping carriers. Orders will not ship until after they have been processed.

Free Shipping: 5-8 Business Days
Expedited Delivery: 3-5 Business Days
Priority Delivery: 2-3 Business Days
Overnight Delivery: Next Business Day
Priority Overnight: Next Business Day in Early AM
To view your tracking number, log into “My Account” on our site, and go to your “Order History”.
We offer free shipping to AFO/FPO/DPO addresses. Please allow additional time for orders to arrive, due to the different time tables of the Military Postal Service Agency (MPSA).

We offer free shipping to the following US Territories:

  • Puerto Rico
  • Guam
  • Northern Marianas
  • United States Virgin Islands
  • American Samoa

If it has been almost 30 business days since the package was shipped, and you still haven’t received it, we strongly advise you to inquire at your local post office with the tracking number provided by Green Smoke® E‑Vapor.

  • January 1st (New Year’s Day)
  • Martin Luther King, Jr. Day
  • Washington’s Birthday
  • Memorial Day
  • July 4th (Independence Day)
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving
  • December 25th (Christmas Day)

We only ship orders to the following locations:

  • United States
  • Territories of the United States:
    • Puerto Rico
    • Guam
    • Northern Marianas
    • United States Virgin Islands
    • American Samoa

Returns

For kits, we have a 30‑Day Money Back Guarantee. If our product did not meet your expectations, please call our Customer Care team. Our Customer Care team will send you a prepaid return shipping label and a Return Merchandise Authorization (RMA) number. This RMA number and a delivery confirmation number are required to properly process your refund.
No. Green Smoke® E‑Vapor offers free return shipping for all orders. Contact our Customer Care Team, and we’ll email you a prepaid shipping label. Then just print the label, and affix it to a padded envelope or box. (You can reuse the original packaging your product came in.)
If you’re unable to print the emailed shipping label, then we’ll send you a printed shipping label. Please contact our Customer Care Team and let them know.
You can either hand the package to your mail carrier, leave it in your mailbox for pickup, put it in a USPS dropbox, or give it to the clerk at your local post office.
See our terms and conditions for details. If you meet the criteria set forth in the terms and conditions, we’ll be happy to refund you fully.

It can take up to five business days for your return to reach the Green Smoke® E-Vapor mailbox. Then it needs to be received and inspected, which usually takes 3-4 business days. Finally, after the package has been marked as returned, your refund will be processed within five business days.

Please note that depending on your credit card company, it may take an additional 2-10 business days after we credit your card for the refund to be posted to your account.

Refunds are automatically applied to the credit/debit card originally used to make the purchase. If your credit/debit card has been stolen or lost, please contact our Customer Care Team for help.
If you’d like to receive a refund on something besides a kit (within 30 days of purchase), then please call our Customer Care Team. We can’t guarantee a refund, but we’re happy to look into the matter and see what we can do to help.

We’re sorry! We’ll send you a new shipping label, but first, please check your spam folder — in case our email went there by accident.

Also, please ensure that we have your correct email address on file. If your shipping label did not arrive for any reason, please call our Customer Care team and we will resend it.

Kits purchased either online or in‑store all carry the same 30‑Day Money Back Guarantee. If you are dissatisfied with your purchase, please contact our Customer Care Team.

Payment Methods

Visa MasterCard American Express Discover

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