WARNING: This product contains nicotine which is a highly addictive substance. It is intended for use by existing smokers above legal age only. Do not use this product to treat any medical condition or habit. Do not use if pregnant, breast-feeding or suffer from any medical condition. Stop use if you show any sensitivity to this product.

Frequently Asked Questions

Basics

Green Smoke® electronic cigarettes, also known as vapor cigarettes or e-cigs, come in a smart, elegant, two-part e-cig design. They consist of a long-lasting, rechargeable battery and a replaceable cartridge — the cartridges are available in a variety of flavor blends and nicotine levels.
  1. Our batteries come partially charged, and ready to be enjoyed right out of the box, but for the best experience we recommend charging fully before use.
  2. Next, remove your FlavorMax® cartridge from the foil packaging, and twist the cartridge gently onto the battery.
  3. Inhale and enjoy.
  4. Finally, when you’ve finished vaping, remove the cartridge from the battery and store both parts in a Green Smoke® Carrying Case.
You can enjoy vaping outdoors and indoors, wherever permitted. Always remember to be considerate when vaping around others.

The US Food and Drug Administration has not determined that any tobacco product, including any e-vapor product, presents less risk compared to any other tobacco product.

Green Smoke® Health Warnings:

This product contains nicotine which is a highly addictive substance. It is intended for use by existing smokers above legal age only. Do not use this product to treat any medical condition or habit. Do not use if pregnant, breast-feeding or suffer from any medical condition. Stop use if you show any sensitivity to this product.

CA Proposition 65 - WARNING: This product can expose you to chemicals including glycidol, which is known to the State of California to cause cancer, and nicotine, which is known to the State of California to cause birth defects or other reproductive harm. For more information, go to www.P65Warnings.ca.gov.

If you are concerned about the health effects from using a tobacco product, the best thing is to quit. If you decide to quit, Nu Mark LLC supports Quit Assist®. This is an information resource from public health authorities that provides cessation information to help consumers who have decided to quit.

Cartridges

Our cartridges, made with FlavorMax® technology, hold the e-vapor liquid and a unit that vaporizes the liquid into a thick, smooth vapor. Each cartridge provides an incredibly rich flavor and high vapor volume.

FlavorMax® is an innovative technology that creates smooth flavor, consistently fresh taste and thick, rich vapor for a gratifying vaping experience:

The actual number of total puffs will depend on your personal vaping style. For example, if you take frequent, long puffs then your cartridge may not last as long as someone who takes less frequent, shallow puffs.

Green Smoke® E-Vapor products contain tobacco-derived nicotine, glycerol, propylene glycol, and flavors. The Menthol Ice® version also includes menthol.

For long-term storage, it’s highly recommended to keep the cartridges in a very cool, dry place.

Green Smoke® cartridges come in four flavor blends: Classic, Signature Red, Menthol Ice® and Smooth Cream®.

Smooth Cream® is not available in certain states.

Classic is a simple and straightforward tobacco blend with a smooth, full-bodied taste. Signature Red is a traditional tobacco blend with a bold, robust, and woody flavor.

We offer a variety of nicotine levels:

  • 2.4% NICOTINE NBW*
  • 1.8% NICOTINE NBW*
  • 1.2% NICOTINE NBW*

Please note that all nicotine levels are available only while supplies last.

*Nicotine by weight at time of manufacturing.

We have a cartridge recycling program that gives you something new for something used. Here’s how it works:

  1. Save batches of 80 used cartridges.
  2. Contact Customer Care to arrange for a free-return shipping label.
  3. Mail used cartridges back, in batches of 80, and receive 26 reward points.
  4. Save up points toward future purchases on our website.

Terms and conditions apply. Offer void where prohibited.

Batteries

No need. The Green Smoke® e-cigarette has a built-in sensor which is activated when you inhale, and turned off when you stop. We’ve designed our e-cigarette like this for a fluid vaping experience.
Our batteries come partially charged, and ready to be enjoyed right out of the box, but for the best experience we recommend charging fully before use.
The answer to this question is highly subjective. Our batteries are long-lasting and come with a 365-day limited warranty. If you experience problems with your batteries within 365 days after purchase, please be in touch with our customer service team.
Our long battery charges in about 3.5 hours. The short battery takes less. Please note that over time all lithium ion batteries lose some of their charging capacity. The numbers provided above are for a fully optimized battery.
We don’t advise leaving your battery in the charger overnight. If you do, however, it should not affect the long term performance of your battery.

Remember to:

  • Recharge, when your battery starts to blink
  • Remove it from the charger when it’s fully charged. It takes approximately 3.5 hours to charge a long battery

Chargers

The USB Rapid Charger has a great design and technology - it's small, sleek and fast.

Small: Measuring less than 1.5” inches long and less than 1” wide (31 mm x 18 mm), the USB Rapid Charger is easy to travel with and store.

Sleek: This compact design makes the charging process streamlined and simplified. You just have to pay attention to the LED light on the tip of the battery. When it’s glowing, the battery is charging. When the tip stops glowing, the battery is ready to power your next vaping session.

Fast: Long batteries will charge in approximately 3.5 hours.

You can purchase the USB Rapid Charger on our website — it’s just $7.90.

Orders

We accept all major credit cards including MasterCard, Visa, Discover, and American Express.

Yes. We’ve published promo codes you can enter at checkout to save on various e‑vapor items. Each promo code can be used up to 3 times. Every paid order comes with free shipping. Find promotional codes here.

Offer void where prohibited and restrictions apply. Please note that promo codes are subject to change or expiration at any time.

Orders are shipped Monday-Thursday, 8:00 AM - 2:00 PM, and Fridays, 8:00 AM - 12:00 Noon, Eastern Standard Time. If your order is placed in time for that day’s shipping, then it will most likely arrive according to the following schedule:

Free Shipping: 5-8 Business Days

Expedited Delivery: 3-5 Business Days

Priority Delivery: 2-3 Business Days

Overnight Delivery: Next Business Day

Priority Overnight: Next Business Day in Early AM

If your order is slightly delayed due to our age verification process, please be patient! We generally only need to do this one time, and then we can ship all future orders promptly.

Over 90% of our customers are verified immediately when we use a secure national database to check their ages, so most likely you won’t encounter any delays. If we can’t confirm your age with the original information provided, then in those states where permitted, you have the option to send us a copy of your government issued identification. If you would like to do this, simply snap a picture of your ID and scan or fax us a copy.

In those states that do not permit the use of government identification for age verification, someone from our Customer Care team will contact you for other information we may need.

When we receive your order, our goal is to quickly process your order and prepare it for shipment. Indeed, most orders are prepared for shipment within 30 minutes of placement, and most are prepared for shipment within only a few minutes. Once an order has been prepared for shipment, it cannot be cancelled. As such, we cannot guarantee that your order can be cancelled. Please call our Customer Care Team toll-free at (888) 224-1345 so we can find a solution together.
Please contact our Customer Care team immediately, and we’ll do everything in our power to rectify the situation.

Shipping

Orders are shipped Monday-Thursday, 8:00 AM - 2:00 PM, and Fridays, 8:00 AM - 12:00 Noon, Eastern Standard Time. Orders can take up to two business days to ship, but usually go out the same day. Please allow 5-8 business days for orders sent via free shipping to arrive.

If you are shipping to California, click here.

Once your order is shipped, we’ll send you an email with the tracking number. Just click on the link in the email, and it will take you to the shipping company’s website, depending on which company we used to ship your package.
To view your tracking number, just log into “My Account” on our site, and go to your “Order History”.
We offer free shipping to AFO/FPO/DPO addresses. Shipments to these addresses will be sent with USPS. Please allow additional time for orders to arrive, due to the different time tables of the Military Postal Service Agency (MPSA).

We offer free shipping to the following US Territories:

  • Puerto Rico
  • Guam
  • Northern Marianas
  • United States Virgin Islands
  • American Samoa

Most orders to the US Territories arrive within two weeks (10 business days), but can be delayed. Due to these delays, we do not consider these orders lost until 30 business days have passed.

If it has been almost 30 business days since the package was shipped, and you still have’nt received it, we strongly advise you to inquire at your local post office with the tracking number provided by Green Smoke® E-Vapor.

We ship to PO Boxes, except in the State of California. Free shipping takes 5-8 business days. Priority takes 2-3 business days, and Overnight delivery will arrive the next business day.
  • January 1st (New Year’s Day)
  • Martin Luther King, Jr. Day
  • Washington’s Birthday
  • Memorial Day
  • July 4th (Independence Day)
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving
  • December 25th (Christmas Day)

We’re sorry, but no. We only ship orders to the following locations:

  • United States
  • Territories of the United States:
    • Puerto Rico
    • Guam
    • Northern Marianas
    • United States Virgin Islands
    • American Samoa

Returns

We’re sorry that our product did not meet your expectations! Please do not send your kit back via regular mail. We need you to call our Customer Care Specialists. They will generate a Return Merchandise Authorization (RMA) number, and send you a prepaid shipping label, with the correct address on it.

We want to do everything possible to process your refund. If you send your kit without an RMA number, and without a delivery confirmation number, your kit refund may not be properly processed.

No. Green Smoke® E-Vapor offers free return shipping for all orders. Contact our Customer Care Team, and we’ll email you a prepaid shipping label. Then just print the label, and affix it to a padded envelope or box. (You can reuse the original packaging your product came in.)
If you’re unable to print the emailed shipping label, then we’ll be happy to send a printed shipping label to you. Please contact our Customer Care Team and let them know.
You can either hand the package to your mail carrier, leave it in your mailbox for pickup, put it in a USPS dropbox, or give it to the clerk at your local post office.
Yes. As long as everything else is returned to us within 30 days in good condition, as per our terms and conditions, we’ll be happy to refund you fully. Terms and conditions apply.

It can take up to five business days for your return to reach the Green Smoke® E-Vapor mailbox. Then it needs to be received and inspected, which usually takes 3-4 business days. Finally, after the package has been marked as returned, your refund will be processed within five business days.

Please note that depending on your credit card company, it may take an additional 2-10 business days after we credit your card for the refund to be posted to your account.

Refunds are automatically applied to the credit/debit card originally used to make the purchase. If your credit/debit card has been stolen or lost, please contact our Customer Care Team for help.
If you’d like to receive a refund on something besides a kit (within 30 days of purchase), then please call our Customer Care Team. We can’t guarantee a refund, but we’re happy to look into the matter and see what we can do to help.

We’re sorry! We understand how frustrating it is when you’re waiting for something, and it doesn’t arrive. We’ll be happy to send you a new shipping label, but first, please check your spam folder — in case our email went there by accident.

Also, please ensure that we have your correct email address on file. If your shipping label did not arrive for any reason, please call our CS dept and we will gladly resend it.

Kits purchased either online or in-store all carry the same 30-Day Money Back Guarantee. We will gladly refund you for your unwanted product. However, more than that, we want to make you happy. Please contact us immediately if you are dissatisfied with your purchase, and we will do our best to make it right.

Sometimes customers want a refund because a certain part of the kit (like the battery or USB charger) isn’t working properly. In this case, we will replace the part by sending you a new part. Please contact our Customer Care Team for any assistance.

30-Day Money Back Guarantee

30-Day Money Back Guarantee

We’re so confident you’ll love our products, we back vaping kits with a 30-day guarantee.*

Free Shipping

Free Shipping — Both Ways

Free domestic shipping on almost all orders — even on returns or replacement orders.*

365-Day Limited Warranty

365-Day Limited Warranty

We back our batteries all the way with battery replacements within one year of purchase.*

*Terms and conditions apply.

Payment Methods

Visa MasterCard American Express Discover

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