Green Smoke® FAQs

Basics

Enjoyed around the globe, Green Smoke® electronic cigarettes, also known as vapor cigarettes or e-cigs, come in a smart, elegant, two-part e-cig design. They consist of a long-lasting, rechargeable battery and a replaceable cartridge, which is available in a variety of flavor blends and nicotine levels. Each pack contains five cartridges.
  1. First, make sure your battery is fully charged with one of our USB chargers. Most batteries come 70% charged, so you can use them right out of the box.
  2. Next, pop your Green Smoke® FlavorMax™ cartridge out of its packaging, remove the rubber plugs, and screw the cartridge gently onto the battery.
  3. Inhale and enjoy!
  4. When you’ve finished vaping, remove the cartridge from the battery and store both parts in a Green Smoke® Carrying Case.
Our vapor cigarettes do not produce any unpleasant odor, ash, or cigarette butts, so you can enjoy vaping outdoors and indoors.

Cartridges

The cartridge holds the e-liquid and the unit, which vaporizes the liquid into a thick, smooth vapor.

Each cartridge lasts approximately one day for the average e-cig user, and provides an incredibly rich flavor, with high vapor volume.

Our FlavorMax™ cartridges last about one day for the average vaper, who takes 12 to 20 puffs per vaping session. The actual number of total puffs will depend on a number of variables, including length and strength of inhale.

Once the rubber plugs have been removed, the cartridge will stay fresh for approximately 2 weeks. We recommend replacing the plugs in between vaping sessions. For long-term storage, cartridges will stay fresh for up to 18 months if kept in optimal conditions. Refrigeration is recommended. After a cartridge has been stored in the refrigerator, leave it out at room temperature for 30 minutes before using it.

The vapor consists of propylene glycol, vegetable glycerin, nicotine, and flavorings.

Propylene glycol is the primary component in our vapor solution.

Vegetable glycerin is extracted from vegetable oils. It is another component in our proprietary solution that provides vapor when heated.

Propylene glycol and vegetable glycerin help keep the vapor solution lubricated inside the cartridge. This allows it to be easily turned into vapor when the e-cig is used.

The vapor in Green Smoke® e-cigarettes also contains our full-bodied flavor blends.

Since a cartridge has an air pathway from one side to the other, it is best to store it on its side, to minimize the chance of the e-liquid pooling to either side. While it is rare, there is a slight chance of causing a leak if the cartridge is stored on one of its ends. When storing long-term, it is highly recommended to keep the cartridges in a very cool, dry place.
Green Smoke® cartridges come in Absolute Tobacco, Red Label Tobacco™, Tobacco Gold™, Menthol Ice™, Mountain Clove™, Mocha Mist™, and Smooth Cream™ flavor blends.
Absolute Tobacco offers the full-bodied taste of air-cured and uncased Burley tobacco: dry, aromatic, and distinctly woody. Red Label Tobacco™ produces a taste of flue-cured, Virginia tobacco. It is smooth, mild, and sweet, with delicate floral overtones. Tobacco Gold™ has the luxurious taste of sun-cured, Oriental tobacco blended with Virginia and Burley tobaccos to create a sweet and complex taste.
We offer 5 different nicotine levels:
  • 2.4% Nicotine
  • 1.8% Nicotine
  • 1.2% Nicotine
  • 0.6% Nicotine
  • Zero (0%) Nicotine
We have a cartridge recycling program, so you can get something new for something used. How it works:
  1. Save 80 used cartridges.
  2. Call Customer Service at (888) 224-1345 to arrange for free return shipping.*
  3. Mail the used cartridges back and receive 26 reward points.
  4. Use your points to get a free pack of cartridges.
  5. Or save up points to buy anything you want!
*Free return shipping is available for USA residents only.

Batteries

No need. The Green Smoke® e-cigarette has a built-in sensor which activates when you inhale, and turns itself off when not in use. The Green Smoke® e-cigarette was designed this way to provide you with a fluid vaping experience. To maximize battery life, we recommend removing the cartridge from the e-cigarette battery when not in use.
Our batteries are shipped with a 70% charge, which is the best way to store lithium-ion batteries. You can enjoy your new e-cig battery right out of the box.
The long battery (270 mAh/4.6 inches) lasts for approximately 400 puffs per charge. The short battery (160 mAh/4.0 inches) lasts for approximately 300 puffs per charge. On average, the long battery takes 5 to 6 hours to recharge, and the short battery takes 4 to 5 hours to recharge. The lifespan of the batteries is approximately 400 charges (around one year's worth of use). (Please note: Over time all lithium ion batteries lose some of their charging capacity. These numbers are for a fully optimized battery.)
Removing the e-cig battery from the charger as soon as its light turns green might increase the lifespan of your battery. However, your e-cig battery will be okay if left in the charger overnight.
Remember to remove it from the charger when it's fully charged, to unscrew the cartridge if you will not be using the electronic cigarette for an extended period of time, and to carry them around in a protective case. It's also recommended to charge them before they are totally drained. When you feel your battery getting a bit weak, just switch to a backup, charged battery, and charge the weak one. This will ensure that your batteries will last as long as they should.

Orders

Credit Card: We accept all major credit cards including MasterCard, Visa, Discover, and American Express.
Yes, we offer a Green Smoke® coupon that you can use during checkout. No minimum purchase. Free shipping within the U.S.A.

If your order is placed before 2:00 PM, Eastern Standard Time, then it will most likely arrive according to the following schedule:

Free Shipping: 5 to 8 Business Days

Expedited Delivery: 3 to 5 Business Days

Priority Delivery: 2 to 3 Business Days

Overnight Delivery: Next Business Day

Priority Overnight: Next Business Day in Early A.M.

We do our best to ship orders as fast as possible. Your order might be delayed slightly if we need to verify your age. Please be patient! We need to confirm your age only one time, and then we can ship all future orders with a clear conscience.

Most likely you won’t encounter any delays. Over 90% of our customers verify automatically when we use a secure National Database to check their ages. If we can’t confirm your age with the original information provided, then we’ll ask for a different address or legal name, so we can try again!

Orders shipped via FedEx International can be delivered within a week, but might be delayed by customs. Also, most international orders shipped via USPS arrive within 2 weeks (10 business days), but can also be delayed by customs. Due to these delays, we do not consider international orders lost until 30 business days have passed.

If it has been almost 30 business days since the package was shipped, and you still have not received it, we strongly advise you to inquire at your local post office, with the tracking number provided by Green Smoke® E-Vapor.

If you placed your order on our website within the last ten minutes, then please call us, at 1-888-224-1345, so we can modify your order accordingly. If more than a few minutes have passed since you placed your order, chances are good that our fast and efficient warehouse team has already prepared your order for shipment! In this case, please call our Customer Care Team so we can figure out a solution together.
Please call our Customer Care Specialists immediately, so we can do everything in our power to rectify this situation.

Shipping

Orders are shipped out Monday to Thursday, from 9:00 AM to 2:00 PM, Fridays, from 8:00 AM to 12:00 Noon, Eastern Standard Time. All orders can take up to 2 business days to ship, but usually go out the same day. Please allow 5 to 8 business days for orders sent via free shipping to arrive.
Once an order has shipped out, we will send you an email with the tracking number. Just click on the link in the email, and it will take you to the FedEx or USPS website, depending on which company we used to ship your package.
To view your tracking number, just log into 'My Account' on our site, and go to your 'Order History.' Not sure how to login? Read all about it in our Spotlight On: Login article.

With Adult Signature Required shipping, only someone over the age of 21 can accept delivery of the order.

Don't worry; if someone 21+ is unavailable at the time of delivery, there are a few options available, depending on the shipment method:

  • For USPS: contact your local post office, or fill out their form to schedule a redelivery: //redelivery.usps.com/redelivery/
  • For FedEx: call (800) 463-3339 to schedule a redelivery.
  • Or, contact us and we'll be happy to help.

Please note that all of our domestic orders containing cartridges are being sent with Adult Signature Required or Direct Signature Required shipping.

If you have any more questions or concerns, feel free to contact our Customer Care team.

With Direct Signature Required shipping, only you (the person to whom the order is being sent) can sign for the order.

Don't worry; if you are unavailable at the time of delivery, there are a few options available, depending on the shipment method:

Please note that all of our domestic orders containing cartridges are being sent with Adult Signature Required or Direct Signature Required shipping.

If you have any more questions or concerns, feel free to contact our Customer Care team.

We offer free shipping to AFO/FPO/DPO addresses and U.S. Territories. Shipments to these addresses will be sent via USPS. Please allow additional time for orders to arrive, due to the different time tables of the Military Post.
We ship via USPS to P.O. Boxes. Free shipping takes 5 to 8 business days. USPS Priority Mail takes 2 to 3 business days, and USPS Express Mail takes 1 to 2 business days.
  • January 1st (New Year's Day)
  • Martin Luther King, Jr. Birthday
  • Washington’s Birthday
  • Memorial Day
  • July 4th (Independence Day)
  • Labor Day
  • Columbus Day
  • Veteran's Day
  • Thanksgiving
  • December 25th (Christmas Day)

We're sorry! For orders placed on our United States website (greensmoke.com), we can only ship products to the following locations:

  • United States
  • Canada
  • Territories of the United States:
    • Puerto Rico
    • Guam
    • Northern Marianas
    • United States Virgin Islands
    • American Samoa

Do you live in Europe? You might be able to order from our United Kingdom site (greensmoke.co.uk).

See here for a complete list of countries to which we ship from our UK site.

Please note that Green Smoke® E-Vapor is not responsible for any local customs duties incurred. Unfortunately, we do not have the power to shorten delays caused by customs clearance at the country of destination.

Packages returned to Green Smoke® E-Vapor by customs will be fully refunded.

Returns

We are sorry that you were unsatisfied with our product! Please do not send your kit back via regular mail. We need you to call our Customer Care specialists. They will generate a Return Merchandise Authorization (RMA) number, and send you a prepaid shipping label, with the correct address on it.

We want to do everything possible to process your refund, but if you send your kit without an RMA number, and without a delivery confirmation number, your kit may get lost in the mail.

No! Green Smoke® E-Vapor offers free return shipping for all domestic orders! Contact our Customer Care Team, and we will email you a prepaid shipping label. Then you just print the label, and affix it to a padded envelope or box (you can reuse the one in which your product originally came).
If you are unable to print the emailed shipping label, then we will be happy to send a printed shipping label to you. Please contact our Customer Care Team and let them know.
You can either hand the package to your mail carrier, leave it in your mailbox for pickup, put it in a USPS dropbox, or give it to the clerk at your local post office. Easy peasy!
Yes! We want you to try our product. As long as everything but the cartridges is returned to us in good condition, we will be happy to refund you fully.
It can take up to 5 business days for your return to reach the Green Smoke® E-Vapor mailbox. Then it needs to be received and inspected, which usually takes 3 to 4 business days. Finally, after the package has been marked as returned, your refund will be processed within 5 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after we credit your card for the refund to be posted to your account.
Refunds are automatically applied to the credit/debit card originally used to make the purchase. If your credit/debit card has been stolen or lost, please contact our Customer Care Team for help.
If you would like to send something back for refund besides a kit (still within 30 days of purchase), then please call our Customer Care Team. We cannot guarantee a refund, but we are happy to look into the matter, and see what we can do to help.

We are sorry! We understand how frustrating it is when you are waiting for something and it does not arrive. First, please check your spam folder - in case our email went there by accident.

If the email is not in your spam folder, then please call our Customer Care Team, so we can make sure we have your correct email on file. If the email we have on file is incorrect, we will be more than happy to send a new shipping label to the correct address.

We really wish we were able to help you out. Unfortunately, we cannot give refunds for kits bought from a retail outlet. Each retailer has his or her own return policies in place. It may be that the store where you purchased the kit will refund you.

However, please keep in mind that we are happy to replace any faulty kit parts, even when purchased from a retailer. Sometimes customers want a refund because a certain part of the kit (like the battery or USB charger) is not working. In this case, we can help, and will be more than happy to send a new part!

We understand completely that international customers often need more time to try our product out, because of the delays caused by shipping. If you are not 100% satisfied with your experience, please contact our Customer Care Team, and we will be happy to discuss your options.

*Free shipping applies only to domestic (U.S.A.) orders and does not apply to free trials or sample orders.

WARNING: This product contains nicotine which is a highly addictive substance. It is intended for use by existing smokers above legal age only. Do not use this product to treat any medical condition or habit. Do not use if pregnant, breast-feeding or suffer from any medical condition. Stop use if you show any sensitivity to this product. This product contains nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm.

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