Terms and Conditions

Effective Date: April 2, 2014

Welcome to Greensmoke.com – In visiting this website, you agree to accept the following terms and conditions. Please read each section carefully. To fully understand the conditions and business practices of Green Smoke and your guidelines for conducting business with us, please review our Privacy Notice.

If we make any changes to these terms and conditions we will notify you by posting a notice on this site. By placing any subsequent orders, you will be accepting the changed terms and conditions.

Electric Communications

Anytime you send Green Smoke an e-mail, or log in to our website at Greensmoke.com, you are communicating with us in an electric format. This gives Green Smoke the permission to communicate back to you in the same electric format, either by e-mail or text written on our website. With this, we both mutually agree that any contracts, agreements, disclosures or notices, or any other communication that is provided to you by Green Smoke satisfies all legal notification requirements.

You acknowledge that Green Smoke may send you e-mails for promotional purposes. By accepting these terms and conditions you consent to receiving such e-mails. You may opt out from receiving promotional e-mails at any time.


All content included on this site, such as text, graphics, photos, logos, button icons, images, audio clips, digital downloads, data compilations, are protected by United States and International copyright laws. No portion of the information on this website may be copied or reproduced in any form, or by any means, without prior written permission from Green Smoke. Users or visitors are not permitted to modify, distribute, publish, transmit, copy or create derivative works of any material found on this site or any Green Smoke publication for any public, private, or commercial purpose.

Compliance with Applicable Laws; Export Control Laws

Visitor or user access to Greensmoke.com is governed by all applicable federal, state and local laws. All information available on Greensmoke.com is subject to U.S. export control laws and may also be subject to the laws of the country where you reside.


GreenSmoke, GreenSmokeShop. and other Greensmoke.com graphics, logos, page headers, button icons, scripts, and service names are registered trademarks.


Patents are pending for the Green Smoke device and its components.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Green Smoke only sells to adult smokers, 18 years or older (19 years old in Alabama, Alaska, New Jersey, and Utah), who own and can purchase with a credit card. If you are under 18 or legal smoking age in your jurisdiction, Greensmoke.com and its affiliates will refuse service, terminate all of your accounts, remove or edit content, or cancel orders immediately.

Risk of Loss

All items purchased from Greensmoke.com or from the Green Smoke offices or sales/distribution agents are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.

Product Descriptions

Greensmoke.com and its affiliates attempt to be as accurate as possible when posting content.

Product Variations

You understand that there might be some variation in flavor and puff count among our cartridges.


Except where noted otherwise, the prices displayed for Green Smoke products represent the full suggested retail price listed on the product itself. Where an item is offered for sale by one of our merchants, independent sales representative or distribution agents, the price may be provided by that merchant.

With respect to items sold by Greensmoke.com, we cannot confirm the price of an item until you register online and complete an online order form. Please note that this policy applies only to Green Smoke products sold on the Greensmoke.com website and shipped by Green Smoke or its affiliates. If a third-party site quotes prices different from the Greensmoke.com website, your only remedy is to contact the third-party site to settle any dispute.

Disclaimer of Warranties and Limitation of Liability

This Site and all information, content, materials, products, software and services included on or otherwise made available to you through this Site are provided by Greensmoke.com or its affiliates on an "as is" basis, unless otherwise specified in writing. Greensmoke.com and its affiliates make no representations or warranties of any kind, express or implied, as to the operation of this Site or the information, content, materials, products, software or services included on or otherwise made available to you through this Site, unless otherwise specified in writing. You expressly agree that your use of this Site is at your sole risk.

To the full extent permissible by applicable law, Greensmoke.com and its affiliates disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Greensmoke.com and its affiliates do not warrant that this Site; information, content, materials, products, software, or services included on or otherwise made available to you through this Site; their services; or e-mail sent from Greensmoke.com are free of viruses or other harmful components. Greensmoke.com and its affiliates will not be liable for any damages of any kind arising from the use of this Site or from any information, content, materials, products, software or services included on or otherwise made available to you through this Site, including but not limited to, direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Green Smoke reserves the right to change any and all content contained on this Site at any time without notice.

Applicable Law

By visiting Greensmoke.com, you agree that the laws of the State of Florida, USA, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Greensmoke.com or its affiliates.


If any provision of these Site Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.


Any dispute relating in any way to your visit to Greensmoke.com or to products you purchase through Greensmoke.com shall be submitted to confidential arbitration in Miami-Dade County, FL, except that, to the extent you have in any manner violated or threatened to violate Green Smoke’s intellectual property rights, Green Smoke may seek injunctive or other appropriate relief in any state or federal court in the State of Florida, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator`s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Product Return Policy

We are committed to serving the needs of our customers. As your satisfaction is extremely important to us, please first carefully review the outlined information below, and then contact our Customer Service Department based on these instructions so that we may promptly address your needs.

Lifetime Limited Warranty: Green Smoke LLC warrants only to the original purchaser of this product from a Green Smoke authorized reseller or distributor that this product will be free from defects in material and workmanship under normal use and service for one year after date of purchase. This warranty does not cover any defects or costs caused by:
1) modification, alteration, repair or service of this product by any persons or company other than Green Smoke LLC;
2) physical abuse to, or misuse of, the product or operation thereof in a manner inconsistent with the use indicated in the instructions;
3) any use of the product other than that for which it was intended; or
4) shipment of the product to Green Smoke LLC for service.

Any express warranty not provided herein, and any remedy which other than the warranty contained herein that might arise by inference or operation of law, is hereby excluded and disclaimed, including the implied warranties of merchantability and of the fitness for a particular purpose.

After 30 days, products cannot be returned for a refund. Replacement or repair of product, therefore, is your exclusive remedy under this warranty. Subject to the above warranty, in the event that your Green Smoke device fails to operate satisfactorily, please follow these 3 easy steps:
1. E-mail our Customer Service Department at customerservice@Greensmoke.com in order to receive an approved, Return Authorization Number (RAN#). Please label your e-mail subject line, "Request for Return Authorization Number." In the body of your e-mail, please include your (a) full contact information, including your first and last name and/or company name, (b) order number,(c) purchase date, (d) telephone, (e) fax, (f) e-mail address, (g) shipping address and (h) the reason for the return, providing a detailed explanation of the difficulty you are experiencing with the device and/or any of its components. All of these information entries are required for processing your request.

2. Within 48 hours of our receipt of your e-mail, our Customer Service Department will review the information you have provided, and e-mail you back with a Return Authorization Number (RAN#). Please do not send any product to us unless and until you have received your RAN#. Once you have received your RAN#, please securely package your starter kit and/or components, and include within your package a copy of the e-mail from our Customer Service Department indicating your RAN#. If you are experiencing an issue with a product component only, please do not send us your entire starter kit. Mail any product returns to the following address:
Green Smoke LLC
20533 Biscayne Blvd. Suite 784
Miami, FL 33180

3. Once our Customer Service Department has received the product you have returned, we will then send you a confirmation e-mail indicating our receipt of same, and our e-mail to you will include an estimated time of delivery of your replacement Green Smoke product and/or components.

Please note that only packages with all contents are entitled to a refund, less shipping fees incurred, provided that a request for refund is made to our Customer Service Department, along with shipment of product to the above indicated address within 30 days from your purchase date. If there is a discrepancy in your order -- please notify us within a week of receiving your product, so we can rectify the problem.


Shipping is calculated automatically by the shopping cart calculator. Shipping prices depend on the product weight and the shipping location. Free Shipping applies to shipments to the US only. Should you have any questions regarding our Product Return Policy, you may also call our Customer Service Department at 888-224-1345.

Enjoy Green Smoke,
Customer Service Department

WARNING: This product contains nicotine which is a highly addictive substance. It is intended for use by existing smokers above legal age only. Do not use this product to treat any medical condition or habit. Do not use if pregnant, breast-feeding or suffering from any medical condition. Stop use if you show any sensitivity to this product. This product contains nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm.
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© 2014
Green Smoke LLC
6603 W. Broad Street
Richmond, VA, 23230 |