Shipping FAQ

1. Will my order ship today? When will it ship?


Orders are shipped out Monday to Thursday, from 9:00 AM to 2:00 PM, Fridays, from 8:00 AM to 11:00 AM Eastern Standard Time. Orders with free shipping can take up to 2 business days to ship, but usually go out the same day.

2. When will my order arrive?


If you order is placed before 2:00 PM, Eastern Standard Time, then it will most likely arrive according to the following schedule:

USPS First Class Mail: Estimated delivery time is 2-5 business days.
USPS Priority Mail: Estimated delivery time is 2 or more business days.
USPS Express Mail: Estimated delivery time is 1-2 business days.

FedEx Ground: Delivery in 1 to 5 business days, based on geographical location.
FedEx 2Day: Delivery by 4:30 pm in 2 business days to most areas (by 7 pm to residences).
FedEx Standard Overnight: Next-business-day delivery by 3 pm to most U.S. addresses; by 4:30 pm to rural areas
FedEx Priority Overnight: Next-business-day delivery by 10:30 am for AA areas, 12 noon for AM areas, and 4:30 pm for PM areas

Please keep mind, once we give a package to the U.S. Postal Service, we no longer have control over delivery. We cannot be responsible for delays or lost packages, when orders under $200 are sent via free shipping. Allow 4-6 business days with free shipping.

3. How can I track my order?


Once an order has shipped out, we will send you an email with the tracking number. Just click on the link, and it will take you to the FedEx or USPS website, depending on which company we used to ship your package.
You can also track your package online. Just log into your account at, using your email address and password, then click on the order you wish to track in your order history. Once inside the order, scroll down to the bottom of the page, and you will see the tracking number under: "Please track your deliveries at."

4. Do you ship to Military APO/FPO addresses and U.S. Territories?


We offer free shipping to AFO/FPO addresses and U.S. Territories. Shipments to these addresses will be sent via USPS - Please allow additional time for orders to arrive, due to the different time tables of the Military Post.

5. Do you ship to P.O. Boxes?


We ship via USPS to P.O. Boxes. Free shipping takes 5 to 8 business days. USPS Priority Mail takes 2 to 3 business days, and USPS Express Mail takes 1 to 2 business days.

6. Will I have to sign for my package?


Typically, we do not require a signature when we ship your package. However, FedEx allows drivers to choose this option at their discretion. In addition, for some cases of age verification, you may need to sign for your package.

7. On which days during the year is your shipping department closed?


January 1st (New Year's Day)
Martin Luther King, Jr. Birthday
Washington’s Birthday
Memorial Day
July 4th (Independence Day)
Labor Day
Columbus Day
Veteran's Day
December 25th (Christmas Day)

8. Do you ship internationally?


Yes, we do! We do our best to ship international orders as quickly as possible, but it can take up to 2 business days to process your order for shipment. Please note that Green Smoke is not responsible for any local customs duties incurred. Unfortunately, we do not have the power to shorten delays caused by customs clearance at the country of destination.
Packages returned to Green Smoke by customs will be fully refunded.

9. How long will my international order take to arrive?


Orders shipped via FedEx International can be delivered within a week, but might be delayed by customs. Also, most international orders shipped via USPS arrive within 2 weeks (10 business days), but can also be delayed by customs. Due to these delays, we do not consider international orders lost until 30 business days have passed.
If it has been almost 30 business days since the package was shipped, and you still have not received it, we strongly advise you to inquire at your local post office, with the tracking number provided by Green Smoke.

10. I just placed an order, and I need to change something or I want to cancel it!


If you placed your order on our website within the last ten minutes, then please call us, at 1-888-224-1345, so we can modify your order accordingly. If more than a few minutes have passed since you placed your order, chances are good that our fast and efficient warehouse team has already packed and shipped your order! In this case, please call our Customer Care Specialists so we can figure out a solution together.

11. My order arrived, and I got the wrong item/s and/or some items are missing!


Please call our Customer Care Specialists immediately, so we can do everything in our power to rectify this situation.

WARNING: This product is intended for use by existing smokers 18 or older, and not by children, women who are pregnant or breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. If you have a demonstrated allergy or sensitivity to nicotine or any combination of inhalants, consult your physician before using this product. This product is sold purely for recreational purposes - it is not a smoking cessation product and has not been tested as such. You must be over the legal age in your state to buy or use this product.
Nicotine is highly addictive and habit forming. Keep out of reach of children. This product contains Nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm.
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© 2014
Green Smoke LLC
6603 W. Broad Street
Richmond, VA, 23230 |