FAQ

Electronic Cigarettes 101

What is an electronic cigarette?
Green Smoke® electronic cigarettes, also known as vapor cigarettes

Enjoyed around the globe, Green Smoke® electronic cigarettes, also known as vapor cigarettes or ecigs, come in a wide range of options to suit your lifestyle. Our elegant, two-part e-cigarette design consists of a long lasting, rechargeable battery and a pre-filled, replaceable cartridge – also known as a cartomizer – which is available in a variety of flavors and nicotine levels. Each pack contains 5 cartridges. The average e cig user will use about one cartridge per day.

How do I use an e cigarette?
1. First, make sure your battery is fully charged with one of our USB chargers
  1. First, make sure your battery is fully charged with one of our USB chargers. Most batteries come 70% charged, so you can enjoy using them right out of the box.
  2. Next, pop your Green Smoke® FlavorMax™ cartridge out of its packaging, remove the rubber plugs, and screw the cartridge gently onto the battery
  3. Inhale and enjoy!
  4. When you’ve finished vaping, remove the cartridge from the battery and store both parts in a Green Smoke® Carrying Case.
Where can I smoke an electric cigarette?
Our vapor cigarettes do not produce any fire, ash, or unpleasant odor
Our vapor cigarettes do not produce any fire, ash, or unpleasant odor, thereby providing you with the opportunity to vape almost anywhere you want.

Cartridge Refills

What is a FlavorMax™ Cartomizer?
The word “cartomizer” stands for “cartridge” and “atomizer.”

The word “cartomizer” stands for “cartridge” and “atomizer.” The cartridge holds the eliquid and the atomizer, which vaporizes the liquid into a thick, smooth, and realistic vapor.

Each cartridge lasts approximately one day, for the average e-cig user, and provides an incredibly rich flavor, with extremely high vapor volume.

How long do cartridges last?
Our FlavorMax™ cartridges last about one day for the average vaper.

Our FlavorMax™ cartridges last about one day for the average vaper. The actual number of puffs will depend on a number of variables, including length and strength of inhale.

Once the rubber plugs have been removed, the cartridge will stay fresh for approximately 2 weeks. For long term storage, cartridges will stay fresh for up to 18 months if kept in optimal conditions. Refrigeration is recommended. After a cartridge has been stored in the refrigerator, you will need to leave it out at room temperature for 30 minutes before using it.

What's inside the vapor?
The vapor consists of USP Grade propylene glycol, USP Grade vegetable glycerin,

The vapor consists of USP Grade propylene glycol, USP Grade vegetable glycerin, nicotine, and flavorings.

The USP Grade propylene glycol is the primary component in our vapor solution.

The USP Grade vegetable glycerin is extracted from vegetable oils. It is another component in our proprietary solution that provides vapor when heated.

The propylene glycol and vegetable glycerin help keep the vapor solution lubricated inside the cartridge. This allows it to be easily turned into vapor when the e-cig is used.

The vapor in Green Smoke® e-cigarettes also contains full-bodied flavors.

How do I get the full value from my cartridges?
Since a cartridge has an air pathway from one side to the other, it is best to store it

Since a cartridge has an air pathway from one side to the other, it is best to store it on its side, to minimize the chance of the eliquid pooling to either side. While it is rare, there is a slight chance of causing a leak if the cartridge is stored on one of its ends. When storing long term, it is highly recommended to keep the cartridges in a very cool, dry place.

Which flavors can I choose?
Green Smoke® cartridges come in Absolute Tobacco, Tobacco Red Label,

Green Smoke® cartridges come in Absolute Tobacco, Red Label Tobacco, Tobacco Gold, Menthol Ice, Mountain Clove, Smooth Chocolate, Mocha Mist, and Vanilla Dreams. More flavors are on the way!

What's the difference between Absolute Tobacco, Red Label Tobacco, and Tobacco Gold?
Absolute Tobacco offers a smooth, mellow vaping experience. Our Red Label produces a

Absolute Tobacco offers a smooth, mellow vaping experience. Our Red Label Tobacco produces a classic taste, with a robust and woody flavor. Our newest tobacco flavor, Tobacco Gold, is a intricate blend of Burley, Oriental, and Virginia tobacco flavors, with a rich, sweet taste similar to the finest cigars.

Which nicotine levels can I choose?
We offer 5 different nicotine levels:
We offer 5 different nicotine levels:
  • 2.4% Nicotine
  • 1.8% Nicotine
  • 1.2% Nicotine
  • 0.6% Nicotine
  • Zero (0%) Nicotine
What is the Subscribe & Save Program?
If you make the same order of cartridges once every 3 or 4 weeks

If you make the same order of cartridges once every 3 or 4 weeks, then this program will save you time and worry. Instead of manually placing your order, you choose how frequently you want your cartridges delivered, and we will automatically process that order once every 2 weeks, 3 weeks, 4 weeks, etc. On the processing date, your credit card will automatically be charged, and your cartridges will arrive approximately 3 to 5 days later.

Our Subscribe & Save program ensures that you never run out of cartridges - without making any commitment. You can change or cancel your subscription at any time.

To join Subcribe & Save, simply go to the cartridge ordering page and select "Subscribe now for Auto Delivery and Save..." Choose how frequently you want your order processed, and proceed to checkout like normal.

You have total control with our Subscribe & Save program. If you ever need to modify or cancel your Auto Delivery order, you can do so by signing into your account on our website, or by contacting our customer care team.

Please note that only cartridges are eligible for Auto Delivery.

Green Smoke does not save credit card information. Your credit card information is secure with your credit card company. We only access your confirmation code (also known as a token) to place your order.

Batteries

Do I need to turn my battery on and off?
No need. The Green Smoke® e-cigarette has a built in sensor which activates

No need. The Green Smoke® e cigarette has a built in sensor which activates when you inhale, and turns itself off when not in use. The Green Smoke® e-cigarette was designed this way to provide you with a fluid vaping experience. To maximize battery life, we recommend removing the cartridge from the ecigarette battery when not in use.

Should I charge my battery before I use it?
Our batteries are shipped 70% charge, which is the best way to store

Our batteries are shipped 70% charge, which is the best way to store lithium-ion batteries. You can enjoy your new e cig battery, right out of the box.

How long do the batteries last? And how long does it take for them to charge?
Our long battery (270 mAh/4.6 inches) lasts for approximately 400 puffs per charge.

Our long battery (270 mAh/4.6 inches) lasts for approximately 400 puffs per charge. The short battery (160 mAh/4.0 inches) lasts for approximately 300 puffs per charge. On average, the long battery takes 5 to 6 hours to recharge, and the short battery takes 4 to 5 hours to recharge. The lifespan of the batteries is approximately 400 charges (around one year worth of use). (Please note: over time all lithium ion batteries lose some of their charging capacity. These numbers are for a fully optimized battery.)

Can I leave my battery plugged in to charge overnight?
Removing the electronic cigarette battery from the charger as soon as its

Removing the ecig battery from the charger as soon as its light turns green will dramatically increase the lifespan of your battery.

What is the best way to care for my battery?
Remember to remove it from the charger when it's fully charged, to unscrew the cartridge

Remember to remove it from the charger when it's fully charged, to unscrew the cartridge if you will not be using the electronic cigarette for an extended period of time, and to carry them around in a protective case.  It's also recommended to charge them before they are totally drained.  When you feel your battery getting a bit weak, just switch to a backup, charged battery, and charge the weak one. This will ensure that your batteries will last as long as they should.

What is the Constant Power™ E-Cigarette (USB Cigarette) and how do I use it?
The Constant Power™ E-Cigarette (USB cigarette) is an alternate power source

The Constant Power™ E-Cigarette (USB cigarette) is an alternate power source for FlavorMax™ cartridges. Simply screw the cartridge into the USB cigarette, plug it into a USB port, and start smoking - it never needs "recharging" and delivers a constant source of vaping power. It is especially handy when working next to a computer, as you can plug it into your computer's USB port. Please note that our black wall-adapters are NOT compatible with the USB cigarette; only our high-powered wall adapter (the white one) will supply enough power to run the USB cigarette.   The USB cigarette should not be used while driving, as this significantly increases the risk of an accident.

Tracking & Payment Options

Where do I find my tracking number?
To review your tracking number select “My Account >> Order History >> Your Latest Order”.

To review your tracking number select “My Account >> Order History >> Your Latest Order”.

How Can I pay?
Credit Card: We accept all major credit cards including

Credit Card: We accept all major credit cards including MasterCard, Visa, Discovery, and American Express.

Do you have a Green Smoke Coupon on your website?
Yes, we offer a Green Smoke coupon that you can use during checkout.

Yes, we offer a Green Smoke coupon that you can use during checkout. No minimum purchase. Free shipping within the U.S.A.


More Questions? view our video below on How Do E-Cigarettes Work

*Based on number of puffs

WARNING: This product is intended for use by existing smokers 18 or older, and not by children, women who are pregnant or breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. If you have a demonstrated allergy or sensitivity to nicotine or any combination of inhalants, consult your physician before using this product. This product is sold purely for recreational purposes - it is not a smoking cessation product and has not been tested as such. You must be over the legal age in your state to buy or use this product.
Nicotine is highly addictive and habit forming. Keep out of reach of children. This product contains Nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm.
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Green Smoke LLC
6603 W. Broad Street
Richmond, VA, 23230 |
1-888-224-1345
www.greensmoke.com