E-Cigarette FAQ


What is an electronic cigarette?
Green Smoke® electronic cigarettes, also known as vapor cigarettes

Enjoyed around the globe, Green Smoke® electronic cigarettes, also known as vapor cigarettes or e-cigs, come in a smart, elegant, two-part e-cig design. They consist of a long-lasting, rechargeable battery and a pre-filled, replaceable cartridge, which is available in a variety of flavors and nicotine levels. Each pack contains five cartridges.

How do I use an e cigarette?
1. First, make sure your battery is fully charged with one of our USB chargers
  1. First, make sure your battery is fully charged with one of our USB chargers. Most batteries come 70% charged, so you can use them right out of the box.
  2. Next, pop your Green Smoke® FlavorMax™ cartridge out of its packaging, remove the rubber plugs, and screw the cartridge gently onto the battery
  3. Inhale and enjoy!
  4. When you’ve finished vaping, remove the cartridge from the battery and store both parts in a Green Smoke® Carrying Case.
Where can I smoke an electric cigarette?
Our vapor cigarettes do not produce any unpleasant odor, ash, or cigarette butts.
Our vapor cigarettes do not produce any unpleasant odor, ash, or cigarette butts, so you can enjoy vaping outdoors and indoors.

Cartridge Refills

What is a FlavorMax™ Cartridge?
The word “cartomizer” stands for “cartridge” and “atomizer.”

The cartridge holds the e-liquid and the atomizer, which vaporizes the liquid into a thick, smooth vapor.

Each cartridge lasts approximately one day for the average e-cig user, and provides an incredibly rich flavor, with high vapor volume.

How long do cartridges last?
Our FlavorMax™ cartridges last about one day for the average vaper.

Our FlavorMax™ cartridges last about one day for the average vaper, who takes 12 to 20 puffs per vaping session. The actual number of total puffs will depend on a number of variables, including length and strength of inhale.

Once the rubber plugs have been removed, the cartridge will stay fresh for approximately 2 weeks. We recommend replacing the plugs in between vaping sessions. For long-term storage, cartridges will stay fresh for up to 18 months if kept in optimal conditions. Refrigeration is recommended. After a cartridge has been stored in the refrigerator, leave it out at room temperature for 30 minutes before using it.

What's inside the vapor?
The vapor consists of USP Grade propylene glycol, USP Grade vegetable glycerin,

The vapor consists of propylene glycol, vegetable glycerin, nicotine, and flavorings.

Propylene glycol is the primary component in our vapor solution.

Vegetable glycerin is extracted from vegetable oils. It is another component in our proprietary solution that provides vapor when heated.

Propylene glycol and vegetable glycerin help keep the vapor solution lubricated inside the cartridge. This allows it to be easily turned into vapor when the e-cig is used.

The vapor in Green Smoke® e-cigarettes also contains full-bodied flavors.

How do I get the full value from my cartridges?
Since a cartridge has an air pathway from one side to the other, it is best to store it

Since a cartridge has an air pathway from one side to the other, it is best to store it on its side, to minimize the chance of the e-liquid pooling to either side. While it is rare, there is a slight chance of causing a leak if the cartridge is stored on one of its ends. When storing long-term, it is highly recommended to keep the cartridges in a very cool, dry place.

Which flavors can I choose?
Green Smoke® cartridges come in Absolute Tobacco, Tobacco Red Label,

Green Smoke® cartridges come in Absolute Tobacco, Red Label Tobacco™, Tobacco Gold™, Menthol Ice™, Mountain Clove™, Smooth Chocolate™, Mocha Mist™, and Vanilla Dreams™ flavors.

What's the difference between the Absolute Tobacco, Red Label Tobacco™, and Tobacco Gold™ flavors?
Absolute Tobacco offers a smooth, mellow vaping experience. Red Label Tobacco™ produces a

Absolute Tobacco offers the full-bodied taste of air-cured and uncased Burley tobacco: dry, aromatic, and distinctly woody. Red Label Tobacco™ produces a taste of flue-cured, Virginia tobacco. It is smooth, mild, and sweet, with delicate floral overtones. Tobacco Gold™ is luxurious taste of sun-cured, Oriental tobacco blended with Virginia and Burley tobaccos to create a sweet and complex taste.

Which nicotine levels can I choose?
We offer 5 different nicotine levels:

We offer 5 different nicotine levels:

  • 2.4% Nicotine
  • 1.8% Nicotine
  • 1.2% Nicotine
  • 0.6% Nicotine
  • Zero (0%) Nicotine

What should I do with my used cartridges?
Save up all your used cartridges, so you can send them back to us for recycling!

We have a cartridge recycling program, so you can get something new for something used. How it works:

  1. Save 80 used cartridges.
  2. Call Customer Service at (888) 224-1345 to arrange for free return shipping.*
  3. Mail the used cartridges back and receive 26 loyalty points.
  4. Use your points to get a free pack of cartridges.
  5. Or save up points to buy anything you want!

*Free return shipping is available for U.S.A. residents only.

Batteries

Do I need to turn my battery on and off?
No need. The Green Smoke® e-cigarette has a built-in sensor which activates

No need. The Green Smoke® e-cigarette has a built-in sensor which activates when you inhale, and turns itself off when not in use. The Green Smoke® e-cigarette was designed this way to provide you with a fluid vaping experience. To maximize battery life, we recommend removing the cartridge from the e-cigarette battery when not in use.

Should I charge my battery before I use it?
Our batteries are shipped 70% charge, which is the best way to store

Our batteries are shipped with a 70% charge, which is the best way to store lithium-ion batteries. You can enjoy your new e-cig battery right out of the box.

How long do the batteries last? And how long does it take for them to charge?
Our long battery (270 mAh/4.6 inches) lasts for approximately 400 puffs per charge.

The long battery (270 mAh/4.6 inches) lasts for approximately 400 puffs per charge. The short battery (160 mAh/4.0 inches) lasts for approximately 300 puffs per charge. On average, the long battery takes 5 to 6 hours to recharge, and the short battery takes 4 to 5 hours to recharge. The lifespan of the batteries is approximately 400 charges (around one year's worth of use). (Please note: Over time all lithium ion batteries lose some of their charging capacity. These numbers are for a fully optimized battery.)

Can I leave my battery plugged in to charge overnight?
Removing the electronic cigarette battery from the charger as soon as its

Removing the e-cig battery from the charger as soon as its light turns green might increase the lifespan of your battery. However, your e-cig battery will be okay if left in the charger overnight.

What is the best way to care for my battery?
Remember to remove it from the charger when it's fully charged, to unscrew the cartridge

Remember to remove it from the charger when it's fully charged, to unscrew the cartridge if you will not be using the electronic cigarette for an extended period of time, and to carry them around in a protective case.  It's also recommended to charge them before they are totally drained.  When you feel your battery getting a bit weak, just switch to a backup, charged battery, and charge the weak one. This will ensure that your batteries will last as long as they should.

Tracking & Payment Options

Where do I find my tracking number?
To review your tracking number, just log into...

To review your tracking number, just log into "My Account" on our site, and go to your "Order History." Not sure how to login? Read all about it in our Spotlight On: Login article.

What are my payment options?
Credit Card: We accept all major credit cards including...

Credit Card: We accept all major credit cards including MasterCard, Visa, Discovery, and American Express.

Do you have a Green Smoke Coupon on your website?
Yes, we offer a Green Smoke coupon that you can use during checkout.

Yes, we offer a Green Smoke coupon that you can use during checkout. No minimum purchase. Free shipping within the U.S.A.

 

WARNING: This product contains nicotine which is a highly addictive substance. It is intended for use by existing smokers above legal age only. Do not use this product to treat any medical condition or habit. Do not use if pregnant, breast-feeding or suffering from any medical condition. Stop use if you show any sensitivity to this product. This product contains nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm.
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© 2014
Green Smoke LLC
6603 W. Broad Street
Richmond, VA, 23230 |
1-888-224-1345
www.greensmoke.com